# Customer return

In order for a customer return to be issued, the status of the sales order has to be invoiced.          If the status is 'in process', there won't be a customer return button. Once you generate an invoice, a customer return button will appear.

![](https://2317124154-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LILjUcr8nMnodgs_gyz%2F-LJsWUFveZOyhbaHHf7E%2F-LJsdOY4H2IHtE4SaaEu%2Fso1.PNG?alt=media\&token=cb520a70-59e6-4d92-98ac-3416d6a476ae)

When you clcik on it, you will enable the quantity field. 

![](https://2317124154-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LILjUcr8nMnodgs_gyz%2F-LJsWUFveZOyhbaHHf7E%2F-LJseOIxiGaIlwxAcMxJ%2Fso2.PNG?alt=media\&token=d3fcefa1-3397-44dc-a54e-e129c976c4ee)

You can leave the entire quantity or type in the partial quantity. If the customer didn't return an item that is on the list, just type in a zero in the quantity field. Click on 'save' and post the document.

You will get a tag that says 'returned'.

![](https://2317124154-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LILjUcr8nMnodgs_gyz%2F-LJsWUFveZOyhbaHHf7E%2F-LJsfYoKz_gXYFxqFeu9%2Fs3.PNG?alt=media\&token=d53dea62-7314-46e7-a723-cb5680e15bee)

This document will be right under the original sales order on the sales order list.