# Customer return

In order for a customer return to be issued, the status of the sales order has to be invoiced.          If the status is 'in process', there won't be a customer return button. Once you generate an invoice, a customer return button will appear.

![](/files/-LJsdOY4H2IHtE4SaaEu)

When you clcik on it, you will enable the quantity field. 

![](/files/-LJseOIxiGaIlwxAcMxJ)

You can leave the entire quantity or type in the partial quantity. If the customer didn't return an item that is on the list, just type in a zero in the quantity field. Click on 'save' and post the document.

You will get a tag that says 'returned'.

![](/files/-LJsfYoKz_gXYFxqFeu9)

This document will be right under the original sales order on the sales order list.


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